Dot Assist is an AI-powered customer assistant that automatically answers product questions on Trendyol and Hepsiburada 24/7. It learns product data, store operations, and brand tone to generate accurate, sales-driven responses.

Dot Assist instantly responds to customer questions 7/24, accelerating purchase decisions, increasing conversion rates, and reducing the manual workload for support teams.

Dot Assist is directly integrated with Trendyol and Hepsiburada. All product questions can be managed from a single panel.

Yes. Fast and relevant responses build customer trust. Questions answered within the first 5 minutes have a significantly higher chance of converting into sales.

Any seller with an active store on Trendyol or Hepsiburada can use Dot Assist. It delivers the highest value for stores receiving 10+ questions per day.

Dot Assist analyzes product data, past Q&A, and brand knowledge to generate tailored answers that can be sent automatically or after approval.

In Auto mode, answers are sent instantly. In Hybrid mode, answers require your approval before being sent.

If Dot Assist is unsure, it does not send an automatic reply. The question is marked for manual response.

It learns from product descriptions, specifications, past Q&A, and operational data you provide, continuously improving over time.

Yes. It starts learning from product data and responds if confident, otherwise requests your input.

No. Unlike traditional chatbots, Dot Assist understands context and continuously learns from real interactions.

Yes. It operates 24/7 including nights, weekends, and public holidays.

Yes. Fast and accurate responses improve customer satisfaction and positively impact store ratings.

No. Just enter your seller ID and API details. Setup takes only a few minutes.

You can reach our support team at [email protected] for any technical issues.

Yes. Our team supports you throughout setup and usage.

No. Dot Assist does not store or process personal customer data.

Yes. Dot Assist operates on a monthly subscription based on the number of answered questions.

There is no renewal obligation. You can choose not to continue after the package period ends.