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SMART ANSWER GENERATION PLATFORM

Turn customer questions into
on-brand answerssalescustomer satisfaction
It understands your store, products, and brand language with AI-powered learning.
It automatically answers product questions 24/7.

Try Dot Assist...

No credit card required
G2Rated 4.9/5 on G2
Dot Assist tanıtım videosu

Our partners who manage customer inquiries with Dot Assist

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What Is It
Smart response platform for customer service and e-commerce managers
Learns from marketplace data and past questionsIt starts learning from your existing marketplace data and past questions and answers. Marketplace product descriptions, features, and previous responses are used as the foundation, ensuring clear and consistent answers from day one.
Brand-aligned responsesBy building a brand-specific language library, it answers all product questions in line with your brand tone and with proper spelling and wording. It learns from product descriptions, past questions, and the language rules you define. Every response is generated to be clear, professional, and aligned with your brand standards.
Instant responses 24/7Product questions are answered within seconds with responses tailored to each inquiry. By responding instantly without business-hour limitations, it increases customer satisfaction and conversion rates.
Manage all marketplaces from a single pointProduct questions from different marketplaces are gathered in a single panel accessible via web and mobile, allowing you to clearly see which products receive the most questions and what information is missing. This way, you can easily manage product questions from anywhere and respond to them in a more organized manner.
Real questions and answers
Your customers ask, Dot Assist answers
What size would fit someone who is 76 kg and 1.84 m tall?
What size would fit someone who is 76 kg and 1.84 m tall?
Dot assist ai
Dot Assistanswered
answered in 5 minutes.
Dear Customer, based on the information you provided of 1.84 m and 76 kg, a size 50-6 drop would be suitable. We wish you enjoyable shopping.
* Dot Assist learned from the size chart.
Hello, I will take this fabric softener, but I'm not sure if its pink color means it's for baby girls, sorry.
Hello, I will take this fabric softener, but I'm not sure if its pink color means it's for baby girls, sorry.
Dot assist ai
Dot Assistanswered
answered in 3 minutes.
Hello, Uni Baby fabric softener does not have a gender-specific version. The product is suitable for all babies and has a powder-like scent. We wish you a good day.
* Dot Assist learned from previous questions
Hello. While I was expecting my order to be shipped with Trendyol Express, why is it being sent with PTT cargo?
Hello. While I was expecting my order to be shipped with Trendyol Express, why is it being sent with PTT cargo?
Dot assist ai
Dot Assistanswered
answered in 3 minutes.
Hello, shipments are made with Trendyol Express, Aras, PTT, Cargox, Happy Kargo, and Birgünde Kargo. The most suitable cargo is selected based on the contents of your order and the location of your address. We wish you a good day.
* Dot Assist learned from general attributes.
Do the handles get hot on the stove? Also, how long is the warranty?
Do the handles get hot on the stove? Also, how long is the warranty?
Dot assist ai
Dot Assistanswered
answered in 4 minutes.
Dear customer, the handles do not heat up when used as instructed. They may heat up if exposed to excessive heat or direct contact with a heat source. The product has a 10-year warranty from the invoice date.
* Dot Assist learned from previous questions and general attributes.
Hello, does it knead dough for içli köfte? Also, we would be very happy if you could offer a small discount.
Hello, does it knead dough for içli köfte? Also, we would be very happy if you could offer a small discount.
Dot assist ai
Dot Assistanswered
answered in 2 minutes.
Dear Customer, this product allows you to obtain homogeneous dough in a short time with its dough kneading attachment. Our campaigns may vary instantly, and you can check the current campaign status on the website.
* Dot Assist learned from previous questions and general attributes.
Hello, how many items are included in the package?
Hello, how many items are included in the package?
Dot assist ai
Dot Assistanswered
answered in 2 minutes.
Dear Customer, the Karaca Home Ribelle 100% Cotton Double Bed Duvet Cover Set in Pink includes a duvet cover measuring 200 cm x 220 cm, a fitted sheet measuring 240 cm x 260 cm, and two fitted pillowcases measuring 50 cm x 70 cm.
* Dot Assist learned from the marketplace description.
Will it get damaged after washing? When will it go on sale?
Will it get damaged after washing? When will it go on sale?
Dot assist ai
Dot Assistanswered
answered in 2 minutes.
Dear Customer, it is recommended to wash the product at 30 degrees, do not bleach, iron at a low temperature, and do not dry clean. To stay updated on our current promotions and discounts, you can add your favorite product to your favorites and follow our store. Best regards.
* Dot Assist learned from product attributes and the marketplace description.
What size would fit someone who is 76 kg and 1.84 m tall?
What size would fit someone who is 76 kg and 1.84 m tall?
Dot assist ai
Dot Assistanswered
answered in 5 minutes.
Dear Customer, based on the information you provided of 1.84 m and 76 kg, a size 50-6 drop would be suitable. We wish you enjoyable shopping.
* Dot Assist learned from the size chart.
Hello, I will take this fabric softener, but I'm not sure if its pink color means it's for baby girls, sorry.
Hello, I will take this fabric softener, but I'm not sure if its pink color means it's for baby girls, sorry.
Dot assist ai
Dot Assistanswered
answered in 3 minutes.
Hello, Uni Baby fabric softener does not have a gender-specific version. The product is suitable for all babies and has a powder-like scent. We wish you a good day.
* Dot Assist learned from previous questions
Hello. While I was expecting my order to be shipped with Trendyol Express, why is it being sent with PTT cargo?
Hello. While I was expecting my order to be shipped with Trendyol Express, why is it being sent with PTT cargo?
Dot assist ai
Dot Assistanswered
answered in 3 minutes.
Hello, shipments are made with Trendyol Express, Aras, PTT, Cargox, Happy Kargo, and Birgünde Kargo. The most suitable cargo is selected based on the contents of your order and the location of your address. We wish you a good day.
* Dot Assist learned from general attributes.
Do the handles get hot on the stove? Also, how long is the warranty?
Do the handles get hot on the stove? Also, how long is the warranty?
Dot assist ai
Dot Assistanswered
answered in 4 minutes.
Dear customer, the handles do not heat up when used as instructed. They may heat up if exposed to excessive heat or direct contact with a heat source. The product has a 10-year warranty from the invoice date.
* Dot Assist learned from previous questions and general attributes.
Hello, does it knead dough for içli köfte? Also, we would be very happy if you could offer a small discount.
Hello, does it knead dough for içli köfte? Also, we would be very happy if you could offer a small discount.
Dot assist ai
Dot Assistanswered
answered in 2 minutes.
Dear Customer, this product allows you to obtain homogeneous dough in a short time with its dough kneading attachment. Our campaigns may vary instantly, and you can check the current campaign status on the website.
* Dot Assist learned from previous questions and general attributes.
Hello, how many items are included in the package?
Hello, how many items are included in the package?
Dot assist ai
Dot Assistanswered
answered in 2 minutes.
Dear Customer, the Karaca Home Ribelle 100% Cotton Double Bed Duvet Cover Set in Pink includes a duvet cover measuring 200 cm x 220 cm, a fitted sheet measuring 240 cm x 260 cm, and two fitted pillowcases measuring 50 cm x 70 cm.
* Dot Assist learned from the marketplace description.
Will it get damaged after washing? When will it go on sale?
Will it get damaged after washing? When will it go on sale?
Dot assist ai
Dot Assistanswered
answered in 2 minutes.
Dear Customer, it is recommended to wash the product at 30 degrees, do not bleach, iron at a low temperature, and do not dry clean. To stay updated on our current promotions and discounts, you can add your favorite product to your favorites and follow our store. Best regards.
* Dot Assist learned from product attributes and the marketplace description.
What size would fit someone who is 76 kg and 1.84 m tall?
What size would fit someone who is 76 kg and 1.84 m tall?
Dot assist ai
Dot Assistanswered
answered in 5 minutes.
Dear Customer, based on the information you provided of 1.84 m and 76 kg, a size 50-6 drop would be suitable. We wish you enjoyable shopping.
* Dot Assist learned from the size chart.
Hello, I will take this fabric softener, but I'm not sure if its pink color means it's for baby girls, sorry.
Hello, I will take this fabric softener, but I'm not sure if its pink color means it's for baby girls, sorry.
Dot assist ai
Dot Assistanswered
answered in 3 minutes.
Hello, Uni Baby fabric softener does not have a gender-specific version. The product is suitable for all babies and has a powder-like scent. We wish you a good day.
* Dot Assist learned from previous questions
Hello. While I was expecting my order to be shipped with Trendyol Express, why is it being sent with PTT cargo?
Hello. While I was expecting my order to be shipped with Trendyol Express, why is it being sent with PTT cargo?
Dot assist ai
Dot Assistanswered
answered in 3 minutes.
Hello, shipments are made with Trendyol Express, Aras, PTT, Cargox, Happy Kargo, and Birgünde Kargo. The most suitable cargo is selected based on the contents of your order and the location of your address. We wish you a good day.
* Dot Assist learned from general attributes.
Do the handles get hot on the stove? Also, how long is the warranty?
Do the handles get hot on the stove? Also, how long is the warranty?
Dot assist ai
Dot Assistanswered
answered in 4 minutes.
Dear customer, the handles do not heat up when used as instructed. They may heat up if exposed to excessive heat or direct contact with a heat source. The product has a 10-year warranty from the invoice date.
* Dot Assist learned from previous questions and general attributes.
Hello, does it knead dough for içli köfte? Also, we would be very happy if you could offer a small discount.
Hello, does it knead dough for içli köfte? Also, we would be very happy if you could offer a small discount.
Dot assist ai
Dot Assistanswered
answered in 2 minutes.
Dear Customer, this product allows you to obtain homogeneous dough in a short time with its dough kneading attachment. Our campaigns may vary instantly, and you can check the current campaign status on the website.
* Dot Assist learned from previous questions and general attributes.
Hello, how many items are included in the package?
Hello, how many items are included in the package?
Dot assist ai
Dot Assistanswered
answered in 2 minutes.
Dear Customer, the Karaca Home Ribelle 100% Cotton Double Bed Duvet Cover Set in Pink includes a duvet cover measuring 200 cm x 220 cm, a fitted sheet measuring 240 cm x 260 cm, and two fitted pillowcases measuring 50 cm x 70 cm.
* Dot Assist learned from the marketplace description.
Will it get damaged after washing? When will it go on sale?
Will it get damaged after washing? When will it go on sale?
Dot assist ai
Dot Assistanswered
answered in 2 minutes.
Dear Customer, it is recommended to wash the product at 30 degrees, do not bleach, iron at a low temperature, and do not dry clean. To stay updated on our current promotions and discounts, you can add your favorite product to your favorites and follow our store. Best regards.
* Dot Assist learned from product attributes and the marketplace description.
Features
Manage the response process according to your needs
Personalize responses based on different scenarios
Personalize responses based on different scenariosYou can easily define how responses should be given in different situations. Select categories and topics, and decide whether replies are sent automatically or require your approval. This allows you to create a separate response flow for each scenario and shape the process according to your needs.
Define the tone and structure of responses
Define the tone and structure of responsesYou can clearly define the language and flow of responses based on your brand approach. By setting how replies start and end, you ensure more consistent and understandable responses supported by product information.
Get instant notifications for pending questions
Get instant notifications for pending questionsYou can track new and unanswered questions with real-time notifications. By instantly seeing incoming questions to your store, you won’t miss a single inquiry.
Put an end to size and measurement uncertainty
Put an end to size and measurement uncertaintyYou can add size and measurement charts on a product or category basis. When a customer asks a size-related question, the appropriate size is automatically detected and answered. If the required information is missing or a size match cannot be made, you can define custom response templates for these cases.
Personalize responses based on different scenarios
Personalize responses based on different scenariosYou can easily define how responses should be given in different situations. Select categories and topics, and decide whether replies are sent automatically or require your approval. This allows you to create a separate response flow for each scenario and shape the process according to your needs.
Define the tone and structure of responses
Define the tone and structure of responsesYou can clearly define the language and flow of responses based on your brand approach. By setting how replies start and end, you ensure more consistent and understandable responses supported by product information.
Get instant notifications for pending questions
Get instant notifications for pending questionsYou can track new and unanswered questions with real-time notifications. By instantly seeing incoming questions to your store, you won’t miss a single inquiry.
Put an end to size and measurement uncertainty
Put an end to size and measurement uncertaintyYou can add size and measurement charts on a product or category basis. When a customer asks a size-related question, the appropriate size is automatically detected and answered. If the required information is missing or a size match cannot be made, you can define custom response templates for these cases.
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Success Stories
What do our partners think?See all success storiesarrow right
“After integrating Dot Assist, our response time improved by 15.5 hours. Our store rating increased by 0.3 points.”
“After integrating Dot Assist, our response time improved by 15.5 hours. Our store rating increased by 0.3 points.”
Murat ErgünE-Commerce Director
“After integrating Dot Assist, our response time improved by 15.5 hours. Our store rating increased by 0.3 points.”
“With Dot Assist, our response time decreased by 8 hours and our customer satisfaction increased by 11 points.”
“With Dot Assist, our response time decreased by 8 hours and our customer satisfaction increased by 11 points.”
Enis HabifCEO
“With Dot Assist, our response time decreased by 8 hours and our customer satisfaction increased by 11 points.”
“Dot Assist reduced our team’s operational workload by instantly answering 87% of the questions.”
“Dot Assist reduced our team’s operational workload by instantly answering 87% of the questions.”
Sinem KertiCustomer Manager
“Dot Assist reduced our team’s operational workload by instantly answering 87% of the questions.”
“With Dot Assist, 85% of the questions are answered automatically. 23% of customers who ask questions convert into purchases.”
“With Dot Assist, 85% of the questions are answered automatically. 23% of customers who ask questions convert into purchases.”
Alim Ozan EvliyaoğluCEO
“With Dot Assist, 85% of the questions are answered automatically. 23% of customers who ask questions convert into purchases.”
“With Dot Assist, we respond 12 hours faster. 65% of after-hours requests are resolved instantly.”
“With Dot Assist, we respond 12 hours faster. 65% of after-hours requests are resolved instantly.”
Firdevs ÇalışkanCustomer Experience Director
“With Dot Assist, we respond 12 hours faster. 65% of after-hours requests are resolved instantly.”
“We reduced our response time by 6 hours. 71% of the questions are automatically resolved outside working hours.”
“We reduced our response time by 6 hours. 71% of the questions are automatically resolved outside working hours.”
Orhan ŞentürkE-Commerce Director
“We reduced our response time by 6 hours. 71% of the questions are automatically resolved outside working hours.”
“With Dot Assist, we gained 7 hours of operational time. We save 9 working days per month.”
“With Dot Assist, we gained 7 hours of operational time. We save 9 working days per month.”
Sedat FıratCDO
“With Dot Assist, we gained 7 hours of operational time. We save 9 working days per month.”
“With Dot Assist, we analyzed more than 11,000 questions and optimized our content. Our conversion rate reached 14%.”
“With Dot Assist, we analyzed more than 11,000 questions and optimized our content. Our conversion rate reached 14%.”
Gülse Kuş ErolE-Commerce Group Manager
“With Dot Assist, we analyzed more than 11,000 questions and optimized our content. Our conversion rate reached 14%.”
“After integrating Dot Assist, our response time improved by 15.5 hours. Our store rating increased by 0.3 points.”
“After integrating Dot Assist, our response time improved by 15.5 hours. Our store rating increased by 0.3 points.”
Murat ErgünE-Commerce Director
“After integrating Dot Assist, our response time improved by 15.5 hours. Our store rating increased by 0.3 points.”
“With Dot Assist, our response time decreased by 8 hours and our customer satisfaction increased by 11 points.”
“With Dot Assist, our response time decreased by 8 hours and our customer satisfaction increased by 11 points.”
Enis HabifCEO
“With Dot Assist, our response time decreased by 8 hours and our customer satisfaction increased by 11 points.”
“Dot Assist reduced our team’s operational workload by instantly answering 87% of the questions.”
“Dot Assist reduced our team’s operational workload by instantly answering 87% of the questions.”
Sinem KertiCustomer Manager
“Dot Assist reduced our team’s operational workload by instantly answering 87% of the questions.”
“With Dot Assist, 85% of the questions are answered automatically. 23% of customers who ask questions convert into purchases.”
“With Dot Assist, 85% of the questions are answered automatically. 23% of customers who ask questions convert into purchases.”
Alim Ozan EvliyaoğluCEO
“With Dot Assist, 85% of the questions are answered automatically. 23% of customers who ask questions convert into purchases.”
“With Dot Assist, we respond 12 hours faster. 65% of after-hours requests are resolved instantly.”
“With Dot Assist, we respond 12 hours faster. 65% of after-hours requests are resolved instantly.”
Firdevs ÇalışkanCustomer Experience Director
“With Dot Assist, we respond 12 hours faster. 65% of after-hours requests are resolved instantly.”
“We reduced our response time by 6 hours. 71% of the questions are automatically resolved outside working hours.”
“We reduced our response time by 6 hours. 71% of the questions are automatically resolved outside working hours.”
Orhan ŞentürkE-Commerce Director
“We reduced our response time by 6 hours. 71% of the questions are automatically resolved outside working hours.”
“With Dot Assist, we gained 7 hours of operational time. We save 9 working days per month.”
“With Dot Assist, we gained 7 hours of operational time. We save 9 working days per month.”
Sedat FıratCDO
“With Dot Assist, we gained 7 hours of operational time. We save 9 working days per month.”
“With Dot Assist, we analyzed more than 11,000 questions and optimized our content. Our conversion rate reached 14%.”
“With Dot Assist, we analyzed more than 11,000 questions and optimized our content. Our conversion rate reached 14%.”
Gülse Kuş ErolE-Commerce Group Manager
“With Dot Assist, we analyzed more than 11,000 questions and optimized our content. Our conversion rate reached 14%.”
“After integrating Dot Assist, our response time improved by 15.5 hours. Our store rating increased by 0.3 points.”
“After integrating Dot Assist, our response time improved by 15.5 hours. Our store rating increased by 0.3 points.”
Murat ErgünE-Commerce Director
“After integrating Dot Assist, our response time improved by 15.5 hours. Our store rating increased by 0.3 points.”
“With Dot Assist, our response time decreased by 8 hours and our customer satisfaction increased by 11 points.”
“With Dot Assist, our response time decreased by 8 hours and our customer satisfaction increased by 11 points.”
Enis HabifCEO
“With Dot Assist, our response time decreased by 8 hours and our customer satisfaction increased by 11 points.”
“Dot Assist reduced our team’s operational workload by instantly answering 87% of the questions.”
“Dot Assist reduced our team’s operational workload by instantly answering 87% of the questions.”
Sinem KertiCustomer Manager
“Dot Assist reduced our team’s operational workload by instantly answering 87% of the questions.”
“With Dot Assist, 85% of the questions are answered automatically. 23% of customers who ask questions convert into purchases.”
“With Dot Assist, 85% of the questions are answered automatically. 23% of customers who ask questions convert into purchases.”
Alim Ozan EvliyaoğluCEO
“With Dot Assist, 85% of the questions are answered automatically. 23% of customers who ask questions convert into purchases.”
“With Dot Assist, we respond 12 hours faster. 65% of after-hours requests are resolved instantly.”
“With Dot Assist, we respond 12 hours faster. 65% of after-hours requests are resolved instantly.”
Firdevs ÇalışkanCustomer Experience Director
“With Dot Assist, we respond 12 hours faster. 65% of after-hours requests are resolved instantly.”
“We reduced our response time by 6 hours. 71% of the questions are automatically resolved outside working hours.”
“We reduced our response time by 6 hours. 71% of the questions are automatically resolved outside working hours.”
Orhan ŞentürkE-Commerce Director
“We reduced our response time by 6 hours. 71% of the questions are automatically resolved outside working hours.”
“With Dot Assist, we gained 7 hours of operational time. We save 9 working days per month.”
“With Dot Assist, we gained 7 hours of operational time. We save 9 working days per month.”
Sedat FıratCDO
“With Dot Assist, we gained 7 hours of operational time. We save 9 working days per month.”
“With Dot Assist, we analyzed more than 11,000 questions and optimized our content. Our conversion rate reached 14%.”
“With Dot Assist, we analyzed more than 11,000 questions and optimized our content. Our conversion rate reached 14%.”
Gülse Kuş ErolE-Commerce Group Manager
“With Dot Assist, we analyzed more than 11,000 questions and optimized our content. Our conversion rate reached 14%.”
Dot Assist's Successes in the Eyes of Our Partners
Rated 4.9/5 from 2,000+ reviews
Zeynep Gizem Ürkmez

Currently, approximately 80% of product-related questions are answered directly by Dot Assist. That's a great rate.

Zeynep Gizem Ürkmez

Chief Marketing Officer

Sedat Fırat

With Dot Assist, we saved 7 hours of operational time. By saving 9 business days per month, we redirected our team to more strategic work.

Sedat Fırat

Global Chief Digital Officer

LET'S GET STARTED

How to set up your marketplace store in 4 steps?

01

Integrate Your Store

Easily connect your store to Dot Assist using the seller information you get from marketplaces. The setup process is step-by-step and won't overwhelm you with technical details. Your store will be ready to use in no time.

02

Dot Assist learns from existing information

03

Enhance Dot Assist based on your needs

04

Lean back and watch the answers roll in

Easily connect your store to Dot Assist using the seller information you get from marketplaces. The setup process is step-by-step and won't overwhelm you with technical details. Your store will be ready to use in no time.

PRICING
Plans that fit your scale
Simple, transparent pricing that grows with you. Try any plan free for 10 days.
Number of questions per month
dropdown icon
Basic
4.490₺per month
Essential features with a defined question allowance.
FEATURESCore features for getting started....
Check IconAI-Powered Customer Answers
Check IconUnlimited Marketplaces & Users
Check IconSmart Answer Scenarios
Check IconAnalytics & Insights Dashboard
Check Icon24h Ticket Support
Pro
Popular
8.990₺per month
Full feature access with expanded question capacity and Support Specialist.
FEATURESEverything in Basic plus....
Check IconAI-Powered Customer Answers
Check IconUnlimited Marketplaces & Users
Check IconAdvanced AI Controls
Check IconAnalytics & Insights Dashboard
Check IconSupport Specialist + 24h Ticket Support
Enterprise
21.990₺per month
Full feature access with maximum question capacity and AI Success Expert.
FEATURESEverything in Pro plus....
Check IconAI-Powered Customer Answers
Check IconUnlimited Marketplaces & Users
Check IconAdvanced AI Controls
Check IconFull Analytics + Team Performance Reports
Check IconAI Success Expert + 24h Ticket Support
FAQ

Frequently Asked Questions

Dot Assist is an AI-powered customer assistant that automatically answers product questions on Trendyol and Hepsiburada 24/7. It learns product data, store operations, and brand tone to generate accurate, sales-driven responses.
Dot Assist instantly responds to customer questions 7/24, accelerating purchase decisions, increasing conversion rates, and reducing the manual workload for support teams.
Dot Assist is directly integrated with Trendyol and Hepsiburada. All product questions can be managed from a single panel.
Yes. Fast and relevant responses build customer trust. Questions answered within the first 5 minutes have a significantly higher chance of converting into sales.
Any seller with an active store on Trendyol or Hepsiburada can use Dot Assist. It delivers the highest value for stores receiving 10+ questions per day.
Dot Assist analyzes product data, past Q&A, and brand knowledge to generate tailored answers that can be sent automatically or after approval.
Manage customer inquiries effortlessly.Use it free for 10 days, no credit card required.
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